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19 Apr

TACTICS AND STRATEGIES FOR DELIVERING 5-STAR OVER-THE-TOP CUSTOMER SERVICE

5-Star Customer Service--Communication Skills Training building and maintaining a loyal customer bas

5-Star Customer Service that sets you apart

EDUCATIONAL / INFORMATIVE TECHNICAL / SPECIFIC

From the communication skills customer service arsenal of Dan O’Connor

Format:
 60 minute keynote, 1 1/2 hour webinar, or up to a 1-2 day training session

 

This program is perfect for:

  • ​Team members who communicate with external customers
  • Managers and supervisors responsible for customer service training
  • Any individual who wishes to build a loyal customer base

The 5-Star Customer Service audience will leave with:

  • Lead-in lines, closing lines, power phrases, and other verbal tactics that will enable them to project the image of one who provides superior customer service within the first 30 seconds
  • Strategies to help them gain trust and respect from the start-using simple language strategies-so that mistakes are more easily forgiven
  • ​Simple, effective free-style scripting techniques they can can use to quickly and effectively resolve tricky situations with tact and finesse
  • Lists of danger phrases to purge from their verbal repertoire so they can avoid making the most common mistakes people make when dealing with upset or demanding customers​

During this session, participants will learn specific verbal and non-verbal communication tactics that will have an immediate, positive impact on the customer’s perception of-and experience with-both the participant and the company for which they work.

The result? More loyal, trusting customers-willing to spend a greater amount of their time and money with the participant’s organization, and who are more apt to recommend that others do so as well.

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To join Dan’s training group: click here!
Do you want to learn more about communication training that can help you become a more powerful, assertive, direct communicator? Communication that can change your life? Go to //danoconnortraining.com/, along with his 50-lesson comprehensive communication training course.

Does your office need a communication trainer–a world-renowned expert trainer in customer service– who can help you create a healthy, safe office environment? Would you like training in handling negativity; teams and leadership; and creating a respectful, professional work-place? Then go to //danoconnortraining.com/book-dan/ and request a quote from Dan and his team.

Dan O’Connor specializes in delivering strategic verbal patterns, danger phrases, power phrases, lead-in lines, closing lines, freestyle scripts, and other specific tactics that participants can immediately use to achieve instant results both at work and at home.

Thousands of individuals listen each day to Dan’s online podcasts and watch his videos, and the nations leading businesses have had Dan come onsite to help with creating healthier relationships, a more positive work environment, a superior customer service force, and an atmosphere that promotes and values all of the people ­­all of the time.

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