Blog by Jean M. Schmith for Dan O'Connor Winning the argument: You want to be heard? First you have to listen. Every effective communication skills course includes a section on listening, and that's as it should be, because
A Blog by Jean Schmith The 5 Most Difficult Words to say are: Otorhinolaryngologist, Ophthalmologist, Epididymectomy,Worcestershire, Sorry OK, we can argue about the first four. Maybe you have words that you think are more difficult. But the last one--the
Whataboutism--I just learned the word and want to sound the alarm-- Most people in the United States, and around the world for that matter, are watching political discourse carefully. Some are engaging in it. Many are dismayed by
A blog by Jean M. Schmith Dead Cat Strategy-- What is it? Wikipedia defines the Dead Cat Strategy as the "introduction of a dramatic, shocking, or sensationalist topic in order to divert discourse away from a more damaging topic."
A blog by Jean M. Schmith Ditch these lazy words that are simply a turn-off to any listener. (You'll be glad you did.) Dan talks frequently in terms of danger and power phrases--danger phrases being words to avoid