The American Business Culture is unique, of course–but in what way? Following is an article written by Forbes Staff Writer Sean Kilachand about the American business culture. Because I teach about communicating with Americans, I was intrigued when I discovered
CUSTOMER SERVICE TRAINING RESOURCES AND TIPS FOR THE SAVVY CUSTOMER SERVICE PERSON Do you ever wonder, when speaking with a customer service rep who is taking a long time to bring up your information, WHY it is taking so long?
Click on the PDF above to download and share with your team. In this episode, Dan gives you 3 tips for customer service professionals. This customer service tips series episode deals with how to use power phrases in
The best response is NOT usually the first thought that comes into your head I can actually prove that the best response is NOT the first words that come out of your mouth. Simple. Listen to politicians wing it. Their off-the-cuff
When you need to convey confidence and power– you need your POWER TONE. Ever notice how when some people speak, others listen–and when others speak, no one seems to listen? Ever notice that some people command positive attention when they