A blog by Jean M. Schmith Ditch these lazy words that are simply a turn-off to any listener. (You'll be glad you did.) Dan talks frequently in terms of danger and power phrases--danger phrases being words to avoid
How to stop passive-aggressive picking and shut down the people who use it Passive-aggressive picking can go past being "annoying" to being degrading. Passive-aggressive picking is finding fault in you, but doing it in a manner that is
Do you encourage the listener’s self-talk by the WAY you present your message? For one reason or another, you are about to initiate a difficult conversation– Should you just jump right in? Perhaps before you begin, you should consider that
CUSTOMER SERVICE TRAINING RESOURCES AND TIPS FOR THE SAVVY CUSTOMER SERVICE PERSON Do you ever wonder, when speaking with a customer service rep who is taking a long time to bring up your information, WHY it is taking so long?
Can you really predict job performance of future employees? As a future employee, do you know what the interviewer is going to look at most closely? How can you possibly predict job performance of the person you’re considering hiring? Let’s