20 Feb

COPING STATEMENTS for maintaining control: Handling emotions when you can’t leave the situation

What do you do when you’re about to be overcome with emotion and you can’t leave the situation (or sometimes the job itself??)

What do you do when you’re enraged about what someone just said, but you don’t want to show it?

What do you do when you are about to cry, and you don’t want to cry?

What do you do when someone has offended you deeply, but you think it’s not the time to respond?

You use coping statements–affirming statements that will help you get your emotions under control.

What is a coping statement?  A coping statement is a strong affirmation, always stated in the present tense.  No, it is NOT “I like me; everyone likes me; I am likable; I am cute.”  No, that’s something from an old Al Franken Saturday Night Live skit.  Dan is talking about something like this:

You are on the verge of tears and YOU DON’T WANT TO CRY.  The average person will self-talk “I don’t want to cry.  I just can’t cry.  I DO NOT WANT TO CRY.  PLEASE, DON’T CRY.”  And what normally follows this self-talk?  That’s right.  You burst into tears.  So–instead of this–recognize how the brain works, and that the brain requires clear input (like any good computer) before it can generate clear output for you to follow.  You know–garbage in “Please, don’t cry” and garbage out “Tears!”  Compare this with the savvy communicator who uses coping statements.  (Strong affirmations–present tense)  “I am a strong person.  I am a strong person.  My emotions are under control.  I am a strong person.”  That present-tense affirmation tells the brain CLEARLY who you are.  And since our actions and words follow from who we think we are–VOILA–no tears.

These affirmations can relate to the moment when you are furious with your boss and would like to tell him off, but instead you remind yourself.  “I am a calm, cool, collected in-control person.”  There are many instances appropriate for these affirming present-moment statements.

To help make affirmations (coping statements) second nature, Dan recommends you do a personal compass, and he’ll give you the link to download that to get you started.

So if you want to learn to cope in emotionally charged situations, watch the video and take advantage of the Personal Compass kit Dan offers at the end.

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To hire Dan or check out his free and premium resources, hightail it to danoconnortraining.com  Right now.  Do it while you’re thinking of it.  For effective communication training using Dan’s proprietary Tactical Communication system, for interpersonal skills training, for sales and customer service training, for diversity training–you’ve come to the right place.

Dan O'Connor specializes in delivering strategic verbal patterns, danger phrases, power phrases, lead-in lines, closing lines, freestyle scripts, and other specific tactics that participants can immediately use to achieve instant results both at work and at home. Thousands of individuals listen each day to Dan's online podcasts and watch his videos, and the nations leading businesses have had Dan come onsite to help with creating healthier relationships, a more positive work environment, a superior customer service force, and an atmosphere that promotes and values all of the people ­­all of the time.

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