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How to Communicate Clearly and Effectively in High-Intensity Situations


Welcome To

During this interactive webinar, you’ll learn to identify, and take preventative measures to avoid high-intensity situations at work, and develop the skills required to help yourself, your coworkers, and those you serve, through these situations when they occur.

In this course you’ll learn to:

  • Identify areas where proactive measures can be taken to foster an organized and respectful environment that discourages high-intensity situations,
  • Identify conflict that has the potential to become a high-intensity situatioN,
  • Implement coping strategies you can use to remain calm during conflict,
  • Apply communication strategies that help maintain a supportive, constructive tone during emotionally intense situations,
  • Respond to high-intensity situations with Verbal and non-verbal communication strategies that help maintain the physical, emotional and psychological safety of everyone involved, and
  • Respond assertively to high-intensity situations using emotionally-defusing verbal strategies rather than emotionally reacting to the situation.

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Course Features

  • Lectures 13
  • Quizzes 10
  • Skill level Basic understanding of English and professional communication
  • Language English
  • Students 253
  • Certificate No
  • Assessments Self
  • Section 1: Making a Plan and Asking the Right Questions 0/1

    In this section you'll learn how to ask questions that will help you more effectively plan and help you find out what kinds of conflicts may be brewing that have the potential to become serious, so you can defuse them before they go any further.

  • Section 2: Recognizing and Responding to Warning Signs 0/2

    In this section, students will learn how to recognize what communication and physiological changes indicate that a situation has the potential to become an emotionally-charged or high-intensity one , and how to effectively respond to those warning signs

  • Section 3: Center, Recognize, Redirect 0/2

    In this lesson you'll learn the basic three-step process you can follow to increase the odds you can defuse an escalating situation by learning how to position yourself correctly as you enter into it.

  • Section 4: How to Center and Disengage 0/3

    In this lesson, you'll learn strategies you can use to disengage and center before you so you can protect yourself and communicate more clearly when dealing with people who are in a high-intensity situation.

  • Section 5: Keeping Your Cool Using Coping Statements 0/2

    In this section you'll learn how to construct coping statements that will help you keep your cool in emotionally-charged situations.

  • Section 6: 3 Keys for Communication Success During High-intensity Situations 0/2

    During this section, students will learn to increase the odds people will understand them during emotionally-charged situations by strategically delivering information in ways that increase the likelihood the listener can process what's being said.

  • Section 7: Active Listening in High-Intensity Situations 0/2

    In this section, you'll learn how to de-escalate emotions during high-intensity situations by implementing a powerful active listening strategy.

  • Section 8: Behavior, not People 0/2

    In this lesson, you'll learn how to decrease the odds you might further aggravate someone by criticizing them during a highly-charged situation by focusing on behavior instead of people.

  • Section 9: Back-Door Commands 0/1

    In this section , you'll learn an effective way to deliver commands that are followed by those who might otherwise resist following orders during highly emotional situations.

  • Section 10: Empowering Statements 0/2

    In this lesson, you'll learn how to construct empowering phrases to deliver to those in high-intensity situations, contributing to the de-escalation process by making those involved feel as though they are making the choice to calm down.

  • Section 11: Keeping the Ball Rolling 0/1

    In this lesson you'll learn how to keep the momentum going by using a proven action plan, along with your review and flash-cards

Dan O'Connor specializes in delivering strategic verbal patterns, danger phrases, power phrases, lead-in lines, closing lines, freestyle scripts, and other specific tactics that participants can immediately use to achieve instant results both at work and at home. Thousands of individuals listen each day to Dan's online podcasts and watch his videos, and the nations leading businesses have had Dan come onsite to help with creating healthier relationships, a more positive work environment, a superior customer service force, and an atmosphere that promotes and values all of the people ­­all of the time.


  1. AngelOvervold
    May 14, 2019

    I bought this course on May 12 and as of this time I have not been able to access this. I also have tried to send an email and the site says to try again later. Also, call placed to the number on the site and cannot leave a message (1-973-273-2120). Disppointed and feeling scammed.


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