How to Deliver Difficult Messages with Clarity and Focus | Communication Mastery for Managers


Better Results in Less Time

“I took Dan’s training and the very next day I used his communication tools in a very difficult meeting. I was able to negotiated a solution that worked for the entire team. I can’t speak highly enough of Dan’s training.”   -Melanie Thompson


If you’ve ever had to have one of “those” talks with someone who used to be a peer but is now your employee, you know how crummy it feels to walk away knowing that you’re not being taken seriously, or even worse, that people are actually laughing at you behind your back. The only thing more terrible is thinking about later, when your boss tells you what you already knew: you had better get a grip or unfortunately it’s not going to work out.

Communicating with power and professionalism–especially with people who used to be your coworkers–takes time and experience.

Or does it?

Can you really learn how to sound like a seasoned manager, and separate yourself from the pack you were a part of just yesterday?

Of course you can. That’s what tactical communication is all about: better results in less time.

“Class should be mandatory in all colleges.”

“I work as a Director of Human Resources for a Job Corps center that provides vocational training to underprivileged youth age 16 to 24. I also train frontline supervisors and train in the community. Wish I could get a commission for the number of times I have referred folks to the website and I push Energy Vampire Slaying 101. Practical information. Classes should be mandatory in all colleges. Just love Dan – what a gift!”    -Loree Allen, Director of Human Resources at Oneonta Job Corps

“Dan’s videos really helped me turn around my negative work situation!”

“Dan’s videos really helped me turn around my negative work situation. By avoiding danger phrases and and learning to cleanly shut down the office bully without sinking to their level, I’m much happier and more productive. In addition, I am no longer exhausted at the end of the day from having to jump over land mines. What’s really great is that my co-workers are learning by example from me! Dan-by-Proxy. Thanks, Dan. My deepest appreciation and gratitude. ” –Silila Bau


In this refreshing, enlightening course, you’ll get specific tools and tactics that you can start using to see a difference in the results you get when communicating both at work and at home starting after the very first lesson.

The reason your results will be so dramatic and you’ll see changes so quickly is because of Dan’s proprietary learning system that stimulates all your senses as you effortlessly gain new skills you’ll use for the rest of your life to get what you want both at work and at home.

Dan’s training focuses not on the same communication theory you’ll hear in other courses, but instead on specific:

  • Power Phrases
  • Danger Phrases
  • Lead-in Lines
  • Closing Lines
  • Scripts
  • Exit Lines
  • Verbal patterns,

and other specific, step-by-step strategies to help you make immediate changes in your communication style, which gets you immediate changes in your communication results.

“I wish I had known about your videos two years ago when I worked with a bully. No one did anything to oppose her, not even management who admitted she had issues. She was so abusive that I ended up leaving the company and that witch got promoted. I love your videos and at the same time dread them because they trigger so much of my unresolved anger at being completely inept at defending myself against people like her. At least from now on, I’ll be able to. Thanks so much for all your advice and wisdom. So please excuse me while I take some calming breaths into a paper bag.” –MsBettyR.


Internationally acclaimed author, trainer, and keynote speaker Dan O’Connor has been leading the communication training industry for more than 20 years.Through his bestselling books SayThis—Not That and Energy Vampire Slaying: 101; his #1 rated YouTube channel, Communication Training Videos with Dan O’Connor; his popular online courses, and his breakthrough proprietary tactical communication learning system, Step Out of the Shadows and SpeakDan has been setting new benchmarks in training, and transforming the lives of millions of people as well as countless organizations all around the world. 

Before launching Dan O’Connor Training, Dan’s professional development was laser-focused, helping the customer service divisions of some of the nation’s top companies, such as Equitable Financial, JCPenney, and Wells Fargo overcome some of their toughest communication challenges by using simple, effective scripting strategies. However, being a big believer in listening to what the world is telling you to do rather than telling the world what you’d like to do, once he received enough “suggestions” to get into teaching, Dan started teaching on the elementary level at Harland Johnson Del Bosque before becoming a professor at Autonoma University Guadalajara, and ultimately taking his unique teaching style to the world with Dan O’Connor Training.

Why is Dan’s training so different? Dan has always been known for his ability to do what many others seem to overlook in communication training courses—he gives you the words. Once you experience Dan’s training, you’ll see how his unique danger phrase and power phrase listsfree-style scriptsstep- by-step communication strategies, and tactical verbal patterns can can help you, your whole family at home, or your entire team at work project a polished, competent, confident image, and overcome even the most difficult communication and customer service challenges. Dan, however, maintains that while his communication training tends to be of a professional nature, the result is inevitably surprisingly personal.

Powerful communication training,” says Dan, “eventually comes down to this: It helps you see the best in others even during the most difficult moments when people can’t even see it in themselves. Once you start doing that, you see that it’s not about professional communication skills or personal communication skills at all, but in the endit’s ultimately about transforming every relationship in your life.” 


When you start today, you’ll get everything you need to make that next difficult conversation go a lot better. If you need help finding the right words, you’re covered. You get:

  • All The Danger Phrases & Power Phrases
  • All The Free-style Scripting Templates
  • All the Downloadable Videos and Resources


  • The personal compass template and quick-start guide
  • All the quick-reference flash-cards to help you super-charge your development and master these tools more quickly than you ever dreamed possible.

“Done to perfection! Thank you for your videos and advice! I have been from one end of YouTube to another, and from one end of the internet to the other, before the first browser “Mosiac’ was invented and I have yet to see anyone better at giving advice than you, Dan O’Connor. You sir, are the very best at what you do AND even better at how you communicate it to your viewers.” -Jay Wellington


Stop wasting your time and money on the same old communication blah-blah-blah recycled in other places.

Dan is rated the world’s top communication trainer–thats number one. Even Blogfeed rated Dan’s communication blog one of the top two on the planet.


If you can understand this description, you have what it takes to utilize the information you’ll get in this course to the max. As long as you speak and understand English and know there’s a better way to say things so you can get better results, then you’re good to go.

“Brilliant, brilliant, brilliant! The skills I have learned from Dan have been invaluable in my journey in becoming an effective business owner. As my business grew and I took on staff I had to go from bee keeper to human resource manager. The communications tools here have enabled me to maintain healthy relationships with the staff while still ensuring people are efficient, on time, and highly skilled in their jobs.”  -Sara Russ

Natural Steps Early Childhood Centre


  • Anyone wanting to learn how project a more powerful, professional image by the way they communicate
  • People wanting to make a living in a job that requires communication skills
  • Those looking for people to respect them more in the workplace
  • New managers and supervisors
  • Professionals who work with the public
  • People who have been told they need to work on their communication skills

Course Features

  • Lectures 14
  • Quizzes 0
  • Skill level All levels
  • Language English
  • Students 292
  • Certificate No
  • Assessments Yes
Dan O'Connor specializes in delivering strategic verbal patterns, danger phrases, power phrases, lead-in lines, closing lines, freestyle scripts, and other specific tactics that participants can immediately use to achieve instant results both at work and at home. Thousands of individuals listen each day to Dan's online podcasts and watch his videos, and the nations leading businesses have had Dan come onsite to help with creating healthier relationships, a more positive work environment, a superior customer service force, and an atmosphere that promotes and values all of the people ­­all of the time.


  1. Machoene
    January 2, 2019

    Hi Danor, i am struggling communicating effectively, i happen to be run down and overlooked by my peers and my superiors due to the fact that my verbal communication does not have the necessary weight or impact to get through to the ears of the next person, i guess your material can be of great assistance.
    Can you kindly share a breakdown of the courses you offer, what it entails and what it costs.


    M Thupana


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