Customer Service: A preemptive soft blow can soften the harder one to come If you’re in customer service, you know that there are some messages you have to regularly deliver that are probably going to upset people. Part of professional
Thank you, Woman’s World Magazine for posting Dan’s Business Communication Tip and more!Your April 16, 2015 article, “Magic Words that Guarantee Success” featuring expert communication trainer and dealing with difficult speaker Dan O’Connor was excellent. Here’s a snippet:“It
Communication Skills Training: Constructive Confrontation–It’s inevitable; we all need an effective communication strategy for calling someone on his/her behavior at one time or another. If we’re not careful, most times the “confrontation” only makes matters worse. If for whatever reason
The most popular onsite course I’m asked to deliver is Communication Training: Difficult People–Confronting the Office Gossip. The reason is that most people have had the unfortunate experience of hearing that someone has been gossiping about them or revealing information about them.
Communication Skills Training Course: Stressed out over all the political arguing? Just say NO! I’d like to discuss an often-overlooked communication principal, using the current American presidential debates as illustration. A major problem with the American presidential candidate debates is