Dan gives real, practical advice on work place dynamics, and how to deal with challenging personalities. While we can’t change the personalities of our colleagues, we can change how we allow them to treat us, and how we act or react to their behavior. Dan’s advice comes in small, digestible chunks, which allows us to experiment with changing one behavior at a time. I highly recommend Dan’s program for individuals. What would be ideal is if Dan actually went to corporations and changed the culture from the inside. The whole country could benefit from his teachings!