07 Nov

The Tragic Call: What to do When Someone Else Receives It

communication skills training

Q:What do I say when someone tells me tragic news?

A: There are some things all savvy communicators are skilled in. Responding to tragic news is one of those things. In this communication skills training podcast, you’ll learn to use the two-step process when tragedy strikes someone you know. The two steps are as follows:

1-Tell them specifically what you’d like to do to help, and
2-Ask them to please allow you do do it for them as a favor to you.

Then next time someone tells you about some awful event taking place, you’ll be ready, and you’ll be seen (as well as feel like) a confident, powerful, savvy communicator.

Dan O'Connor specializes in delivering strategic verbal patterns, danger phrases, power phrases, lead-in lines, closing lines, freestyle scripts, and other specific tactics that participants can immediately use to achieve instant results both at work and at home. Thousands of individuals listen each day to Dan's online podcasts and watch his videos, and the nations leading businesses have had Dan come onsite to help with creating healthier relationships, a more positive work environment, a superior customer service force, and an atmosphere that promotes and values all of the people ­­all of the time.

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