When your customers walk away, what do they take with them about you and your business? What words w
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NO MORE TAKING THEIR ____
When angry or emotional customers are out of control
When communicating with angry or emotional cu
Customer Service Training Telephone Tips: Â Danger Phrases and Power Phrases that will help you deli
a savvy enlightened communicator padawan)
Thank you for . . . giving practical easy phrases to use, wisdom to know why . . .
Hi Dan!
That was the first video I saw of you and it was so full of energy, I subscribed to your channel, started stalking you on Facebook and Instagram, which has resulted in me giving you money in exchange for your wisdom, insights, and humor.
This Memorial weekend, I have binged watched as many videos as I could while reading Say this not That and Energy Vampire Slaying 101 on the kindle app (In bed sick)- because what you say, and how you present is just that good.
Thank you for being you, you are just super cool. I appreciate how you connect the dots for us to elevate the global conversation and change our world by having "enlightened understanding" (your response to a comment on youtube)Â and since I want to be a savvy, effective, communicator too, and I need and appreciate all the help I can get!
Thank you for turning on the light, being a light, giving practical easy phrases to use, wisdom to know why, and encouraging all of us to be light, and illuminate our world!
Many blessings to you, Buddy, Maggie and your team.
Sincerely with hugs,
DONISE ROGERS (a savvy enlightened communicator padawan)
Entrepreneur
Dan gives real, practical advice on work place dynamics, and how to deal with challenging personalities. While we can't change the personalities of our colleagues, we can change how we allow them to treat us, and how we act or react to their behavior. Dan's advice comes in small, digestible chunks, which allows us to experiment with changing one behavior at a time. I highly recommend Dan's program for individuals. What would be ideal is if Dan actually went to corporations and changed the culture from the inside. The whole country could benefit from his teachings!
Texas DHFS
I have had the pleasure of attending Dan O'Conner's training sessions. The communication tools I received are awesome. I utilize them daily at work and also in my personal life. Dan's workshops are amazing whether on-line or as a speaker/presenter! I highly recommend that everyone attend his workshops, you won't be disappointed. You will obtain easy, simple communication tools and more that can be used in the workplace or at home. He is truly one of a kind! Sincerely, Linda Buck, M.Ed;RD/LD
"When I began to master some of these communication skills , it was like an invisible shield began to form around me allowing me to cut through the BS, and the backstabbing, negative, cowardly A-holes not only stepped aside, but followed my lead without my even asking them to. For nearly two years I had been pleading and teaching and hoping my angry, rude, negative, uncaring, uneducated coworkers would follow my 20 year well trained example , but , I felt like an old dim lighthouse on a distant coastline, in the middle of a storm, on a very dark night, they just couldn't see, and I was giving up hope that I could reach them, until...I went over and over the skills, trying this way and that, and today Dan, I nailed it! I wish you could have been there, it was magic!
-C.H.
Medical staff Officer at American University of Beirut Medical Center
Dan's lessons are an ongoing inspiration for me to improve my communication skills and my outlook towards life. Thank you dan for making life easier for all of us with your lessons and wisdom
President, Unmanned Aircraft Safety & Security Society, Inc., Unmanned Aviation Consultant; Legal Writer
I have improved my communications exponentially and continue to excel as I review your material and apply the lessons to real world situations. It's the best professional development product I have ever used, an exceptional value as well!
