ONLINE COMMUNICATION SKILLS TRAINING BLOGÂ
Is there a gender-neutral way to say sir or ma'am in English?
Dec 28, 2017
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I received this question asking about gender neutral terms for sir or ma'am in English via the "Ask Dan" section of the website and I know it's diffic...
Phone Scripts for Work--How to deliver STELLAR Customer Phone Service
Oct 03, 2017
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 Phone Scripts?--HEY, I DON'T WANT TO SOUND SCRIPTED!! COMMUNICATION SKILLS TIPS FOR THE TELEPHONE CUSTOMER SERVICE PROFESSIONAL
No, you don't wa...