ONLINE COMMUNICATION SKILLS TRAINING BLOG

Is there a gender-neutral way to say sir or ma'am in English? Dec 28, 2017

I received this question asking about gender neutral terms for sir or ma'am in English via the "Ask Dan" section of the...

Phone Scripts for Work--How to deliver STELLAR Customer Phone Service Oct 03, 2017

Phone Scripts?--HEY, I DON'T WANT TO SOUND SCRIPTED!! COMMUNICATION SKILLS TIPS FOR THE TELEPHONE CUSTOMER SERVICE PROFESSIONAL

No,...