ONLINE COMMUNICATION SKILLS TRAINING BLOG 

Is there a gender-neutral way to say sir or ma'am in English? Dec 28, 2017

I received this question asking about gender neutral terms for sir or ma'am in English via the "Ask Dan" section of the...

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Phone Scripts for Work--How to deliver STELLAR Customer Phone Service   Oct 03, 2017

 Phone Scripts?--HEY, I DON'T WANT TO SOUND SCRIPTED!!  COMMUNICATION SKILLS TIPS FOR THE TELEPHONE CUSTOMER SERVICE PROFESSIONAL

No,...

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