Stop Responding Defensively

Get the Respect You Deserve: 3-STEP E-V-A Strategy for Handling Criticism

The next time that you're attacked either at work or at home, try this 3-step approach to responding to criticism without sounding defensive.

E.V.A. Turn the that attack or that criticism into a benefit for you. And you can come out smelling like a rose on the other side. 

Express Myself
Validate the other person
Ask a question

Remember, every time we are criticized or attacked it is an opportunity for us to show everybody around us who we are. 

- Dan

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