How to Make a Danger Phrase and Power Phrase List | Communication Skills Training

In this professional communication training video, communication skills trainer Dan O'Connor teaches how to make a danger and power phrase list for work so that you can eliminate words that do not serve your purpose and replace them with words that do.  Add to it over time, as you replace such words as "no problem" with "my pleasure," and "I'm sorry" with "I apologize."   You eliminate danger phrases such as "Let's just agree to disagree," or "nothing personal"--both of which are words that inevitably lead to an unpleasant discussion.