Free Online Communication Skills Training Lessons
A blog by Jean M. Schmith
Most people have felt the sting of betrayal
Betrayal comes in many forms--a spouse that cheats--a friend that gossips...
I received this question asking about gender neutral terms for sir or ma'am in English via the "Ask Dan" section of the...
Wondering how to give the perfect gift? It can be very simple. This holiday season, remember, a gift says two things to the recipient (especially...
Gratitude--the rewards of giving rather than receiving
Would you like a tip for a peaceful holiday season? Express gratitude abundantly, at...
Blog by Jean M. Schmith for Dan O'Connor
Winning the argument: You want to be heard? First you have to listen.
Every effective communication...
Blog for Dan O'Connor by Jean M. Schmith
"Dictionary.com names 'complicit' word of the year."
Yes, complicit becomes an important word when...
Offensive phrases distract from and can kill the message
In this video about offensive phrases (danger phrases), Dan lists several words we may be...